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GUEST SERVICES

Guest Services

Fairmont Chateau Lake Louise welcome’s you to the heart of Banff National Park. We are delighted to offer you these onsite services.

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CHECK-IN/CHECK-OUT

Check-out can be done through text message, the room television, or by calling Royal Service at 1 403 522 3511.

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.

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BELL DESK

Dressed in authentic Swiss attire, the bellpersons and door attendants at the Fairmont Chateau Lake Louise provide exceptional luggage handling services. The Bell Desk is located at the main entrance of the hotel.

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PARKING

The hotel is connected to a partially covered parkade with plug-ins. Valet and self-parking is available to our overnight in-house guests at the following rates:

In House Guests – Self-parking: $20 per day

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CONCIERGE

The Concierge Desk is located in the Main Lobby. Our Concierge can assist you with dinner reservations, activity bookings, transportation, and directions to major attractions in the area.

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HOUSEKEEPING

Our Housekeeping team will provide extra amenities such as cribs and cots as requested and also handle all requests for lost & found items.

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DRY CLEANING

Same day and next day dry-cleaning services are available to our guests. Please phone +1 403 522 3511 for drop off and delivery times.

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BUSINESS CENTER

Internet access is available 24-hours-a-day. Located in the Mount Temple Wing on the lower level.

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PET POLICY & PET SITTING

Fairmont Chateau Lake Louise is a pet-friendly hotel. LEARN MORE

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