Guest Services
Let us help you create your ideal vacation experience in the heart of Banff National Park. Our welcoming and professional team is here to help make sure your Fairmont Chateau Lake Louise stay is as perfect as you’ve pictured it. We are delighted to offer you these guest services during your time with us.
- Check-in time is 4:00 p.m.
- Check-out time is 12:00 p.m.
Check-out can be done through text message, the room television, or by calling Royal Service at 1-403-522-3511.
Fairmont Chateau Lake Louise is connected to a partially covered parkade with electrical vehicle charging stations. Valet and self-parking is available to our overnight in-house guests at the following rates:
Self-parking: $40 CAD/day
Valet Parking: $55 CAD/day
The Concierge Desk is located in the Main Lobby. Our Concierge can assist you with dinner reservations, activity bookings, transportation, and directions to major attractions in the area.
Our concierge can be reached by email at [email protected] or by phone at 1-403-522-1601.
Dressed in authentic Swiss attire, the bell persons and door attendants at Fairmont Chateau Lake Louise provide exceptional luggage handling services. The Bell Desk is located at the main entrance of the hotel.
Our Housekeeping team will provide extra amenities such as cribs and cots as requested and also handle all requests for lost & found items.
Next-day dry-cleaning services are available to our guests. Please phone 1-403-522-3511 for drop-off and delivery times.
Internet access is available 24-hours-a-day at our Business Centre located in the Mount Temple Wing on the lower level.
Located beside the front desk, Chateau Ski & Snow rental shop offers a variety of high-performance equipment and tuning services of downhill skis and snowboards. Rental service is available during the ski season from November to April.
Our Rental Shop has everything you need for a fun and safe day on the slopes including quality skis and snowboards, snowshoes, ice skates along with helmets, poles, outerwear, and more.
Please note: There are no advance reservations available for ice skates.
Fairmont Chateau Lake Louise is a pet friendly hotel however pets are not permitted on the 6th floor of the main building and the 5th floor of the Mount Temple Wing. A charge of $85.00 per room, per night plus taxes applies for pets and will be added to your guestroom folio.* For stays of 6 nights or longer, the charge will not exceed $480.00. In the event extra servicing to the room is required upon checkout, an additional charges starting at $125.00 may apply.
Unfortunately, due to health regulations, pets are not allowed in the Food & Beverage areas of the hotel. This includes the outdoor patio, the waiting area outside of dining venues and the Health Club pool deck.
Pets are not permitted to be left in the room unsupervised. Should the hotel be forced to remove the pet due to noise concern a $75.00 holding fee will be applied to your guestroom folio.
Please note that local bylaws require that dogs must be leashed throughout the Village of Lake Louise. Please be mindful of the resident wildlife (including bears, deer, and coyotes).
Additional pet amenities (e.g., baggies) are available through Royal Service by dialing ‘0.’
We hope you and your pet enjoy your stay with us at the Fairmont Chateau Lake Louise. If there is anything we can do to enhance your stay with us, please let us know.
*Rate exclusive of tax $15.00 per pet will be donated to the local Bow Valley SPCA, Canada’s only no kill, no cage adoption centre.
Visit our Pet-Friendly page for more information.
Please note that there is an additional $45.00+tax CAD per room per night daily fee*. During your stay at Fairmont Chateau Lake Louise, we invite you to take advantage of the benefits of staying in the heart of Banff National Park.
We proudly offer a wide variety of activities and services that are available to all guests including discounts on rental equipment, local transportation, fitness & yoga classes, resort presentations and so much more.
This daily fee is retained (and not distributed as a tip or gratuity to Hotel staff) by the Hotel. Accordingly, if you or your attendees wish to provide a tip or gratuity to the Hotel’s staff, please feel free to do so. Depending on the Hotel’s location, the daily fee may be subject to sales or other taxes, which may change from time to time without notice.
Special needs accommodation is available on a request basis. Please contact the hotel in advance to confirm due to limited inventory. Ramps are located throughout the hotel, with the exception of the pool. Designated parking stalls are also available in close proximity to the doors. Limited number of wheelchairs and portable equipment is available by request through Royal Service.
Visit our Accessibility page for more information.
The hotel offers an extensive selection of specialty shops showcasing custom hotel merchandise featuring the history of the Canadian Pacific Railway, Canadian Indigenous and Inuit art, fashions from Quivik woven from the famous Canadian Arctic Musk Ox, beautifully crafted jewelry and watches, designer leather goods, quality brand name outerwear, and casual clothing, candy and maple products, plus a wide selection of books, posters, and gifts that capture our heritage.
Get in Touch
Want more information about Fairmont Chateau Lake Louise? We would love to hear from you! Visit our Frequently Asked Questions or contact us directly.
Fairmont Chateau Lake Louise
Relax and enjoy a range of guest services, including a concierge, valet, and rental shop with ski and snowboard equipment and tuning services during the ski season, at the Fairmont Chateau Lake Louise.
The newest addition to the hotel, built in 2004 and houses the convention center
Walking Distance: 3 minutesThe oldest part of the hotel as it stands today. The Painter Wing was buiilt in 1913.
Walking Distance: 4 minutesThe Barrott Wing, built in 1925 in place of the Rattenbury wing that was destroyed by fire the year prior.
Walking Distance: 1 minuteBuilt as part of the expnasion to an all-year-round resort the Glacier Wing added addtional guest rooms to the Chateau in 1987
Walking Distance: 2 minutes
Chateau Ski & Snow offers a variety of high-performance rental equipment for all ages and abilities. Located just off the lobby.
Our Kids Adventure Camp located half way up the stairs from the end of the Lakeview Lounge is committed to providing fun experiences for guests of all ages in one of the most unique environments in the world.
Walking Distance: 2 minutes
For the insider track at our famous backyard, meet out Mountain Adventure Guides at the Guide’s Cabin, located just past the Lakeview Lounge on the Lobby level.
Walking Distance: 2 minutes
Experience the wonderful tradition of Afternoon Tea with piteresque views of Lake Louise. Located in Fairview Bar & Restaurant on the lobby level.
Walking Distance: 1 minute
Warm up at the coolest bar in town. Located on the Lakeview Terrace seasonally from mid-December – mid-April.
Walking Distance: 4 minutes
One of the most iconic activities to do in Lake Louise, rent a canoe from the boathouse. Located on the left shore of the lake.
Walking Distance: 5 minutes
Chateau Ski & Snow offers a variety of high-performance rental equipment for all ages and abilities. Located just off the lobby.
Located just off the main lobby. We have both self-parking and valet parking options available.
Walking Distance: 1 minute
Located in the main lobby, the dining reservations team are here to assist you with all your dining needs
The Concierge Desk is located in the main lobby of the hotel. They will gladly assist you with dinner and activity reservations, transportation and directions to major attractions.
Located in the main lobby, by the front doors, the bell desk team can assist you with parking, luggage assistance and luggage storage.
Located on the 7th floor of the Painter WIng this spacial one-bedroom suite with panoramic windows is the pinnacle of luxury
Walking Distance: 5 minutes
This timeless suite is located on the 3rd floor of the Painter Wing with a private balcony that opens on to views of the lake and glacier
Walking Distance: 4 minutes
With a vantage point fit-for-a-king this expansive two-level penthouse is located on the 8th floor of the Glacier Wing
Walking Distance: 5 minutes
Overlooking the majestic Victoria Glacier, this two-storey suite is located on the 8th floor of the Glacier WIng
Walking Distance: 5 minutes
Sweeping mountain vistas of the Lake Louise Ski hill, this two-storey suite is located on the 8th floor of the Glacier WIng
Walking Distance: 5 minutes
This elegant two-storey suite with private balcony perched right above Lake Louise is located on the 8th floor of the Glacier Wing
Walking Distance: 5 minutes
Private lounge for the exclusive use of guests staying on Fairmont Gold. Located on the 7th floor
Walking Distance: 5 minutesThe newest addition to the hotel, built in 2004 and houses the convention center
Walking Distance: 3 minutesThe oldest part of the hotel as it stands today. The Painter Wing was buiilt in 1913.
Walking Distance: 4 minutesThe Barrott Wing, built in 1925 in place of the Rattenbury wing that was destroyed by fire the year prior.
Walking Distance: 1 minuteBuilt as part of the expnasion to an all-year-round resort the Glacier Wing added addtional guest rooms to the Chateau in 1987
Walking Distance: 2 minutes
Located through out the hotel the elegant and contemporary décor of these charming guest rooms offer a cozy stay in the mountains
Located through out the hotel the elegant and contemporary décor of these charming guest rooms offer a cozy stay in the mountains
Swanky, sleek, and views, views, views — you won’t find a more glamorous setting for your dining experience. Located on the Lobby Level, next to Lakeview Lounge.
Walking Distance: 1 minute
Lakeview Lounge is the resort’s iconic restaurant and bar with superlative views located just off the hotel lobby.
Walking Distance: 1 minute
Eat, meet and celebrate at Lake Louise’s social hub located on the lower lobby level.
Walking Distance: 3 minutes
Feed your senses at Lake Louise’s newest restaurant located on the lower lobby level.
Walking Distance: 3 minutes
Innovative European Alpine cuisine in an intimate corner of the Chateau located on the lobby level
Walking Distance: 2 minutes
Grab and go some delicious treats for your Lake Louise expeditions, located just off the lobby.
Walking Distance: 1 minute
Our day spa is the perfect spot to bring you a greater level of reconnection. Temporary location: Mount Temple Wing, Level 1 (L).
Walking Distance: 3 minutes
Located on the first floor by the baroot elevators, our full fitness facility will help you reach your goals.
Walking Distance: 4 minutes
Make a splash in the hotel’s indoor heated pool, located on the first floor by the Barrot elevators.
Walking Distance: 4 minutes
Chateau Ski & Snow offers a variety of high-performance rental equipment for all ages and abilities. Located just off the lobby.
Our Kids Adventure Camp located half way up the stairs from the end of the Lakeview Lounge is committed to providing fun experiences for guests of all ages in one of the most unique environments in the world.
Walking Distance: 2 minutes
For the insider track at our famous backyard, meet out Mountain Adventure Guides at the Guide’s Cabin, located just past the Lakeview Lounge on the Lobby level.
Walking Distance: 2 minutes
Experience the wonderful tradition of Afternoon Tea with piteresque views of Lake Louise. Located in Fairview Bar & Restaurant on the lobby level.
Walking Distance: 1 minute
Warm up at the coolest bar in town. Located on the Lakeview Terrace seasonally from mid-December – mid-April.
Walking Distance: 4 minutes
Glide across our frozen stage located at the front of frozen Lake Louise. Don’t forget to pick up your skate rentals from Chateau Ski & Snow.
Walking Distance: 5 minutesExperience the splendor that is Lake Louise on horseback or aboard a horse drawn sleigh with our neighbours at Brewster Adventures.
Walking Distance: 7 minutes
Lake Louise Ski Resort is spread across four mountain faces and is one of the largest ski areas in North America and just a 15 minute drive from the Chateau
One of the most iconic activities to do in Lake Louise, rent a canoe from the boathouse. Located on the left shore of the lake.
Walking Distance: 5 minutes
