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Covid Safety Logo
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Your Safety in Mind

The operational standards being implemented at Fairmont Chateau Lake Louise and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.

See our ALL Safe and Well Initiative, click here


Effective March 1, 2022, a number of the Government of Alberta’s public health measures will be lifted including:

• Provincial mask mandate.
• Capacity on all large venues and entertainment venues.
• Indoor and outdoor social gathering limits.

Masks are no longer mandatory in the hotel’s indoor public spaces. For more information on current provincial public health measures, please visit the Alberta Government website.


Travelling from outside of Canada?

Travelling from outside of Canada?

Please ensure you have read, understood and complied with all Canadian requirements for all foreign nationals and permanent residents travelling into Canada. Information on testing services in Alberta can be found here. Travelers must submit their quarantine plans through ArriveCAN (free mobile app or website) before boarding a flight to Canada or arriving at the land border crossing.

Vaccinated International Travelers

Effective April 1, 2022, fully vaccinated travelers will no longer need to provide a pre-entry COVID-19 test result or quarantine plan to enter Canada by air, land or water.

Travelers arriving to Canada from any country, who qualify as fully vaccinated, may need to take a COVID-19 molecular test on arrival if selected for mandatory random testing. Those selected for mandatory random testing are not required to quarantine while awaiting their test result.

Partially or Unvaccinated International Travelers

If partially or non-vaccinated, proceed to 14 day quarantine. If you have no symptoms and your second test taken after 8 days after arrival in Canada results come back negative, you may exit quarantine once you have completed the mandatory 14 day quarantine. Please read, learn and understand the Canadian requirements here. Information on testing services in Alberta can be found here.

Travelers 11 years of age or younger who are accompanied by a fully vaccinated parent, step-parent, guardian or tutor will no longer be required to complete a pre-entry COVID-19 test for entry to Canada and are no longer required to provide a quarantine plan upon entry.

Travelers with a medical contraindication to a COVID-19 vaccine are no longer required to provide a quarantine plan upon entry.

Unless otherwise exempt, all travelers 12 years of age or older who do not qualify as fully vaccinated must continue to provide proof of an accepted type of pre-entry COVID-19 test result.

  • A valid, negative antigen test, administered or observed by an accredited lab or testing provider, taken outside of Canada no more than one (1) day before their initially scheduled flight departure time or their arrival to the land border or marine port of entry; or
  • a valid negative molecular test taken no more than 72 hours before their initially schedule flight departure time or their arrival at the land border or marine port of entry; or
  • previous positive molecular test taken at least 10 calender days and no more than 180 calender days before their initially scheduled flight departure time or their arrival at the land border or marine port of entry. It is important to note that positive antigen test results will not be accepted.

All Travelers – Fully, Partially & Unvaccinated International Travelers

All travelers are still required to submit their mandatory information in ArriveCAN 72 hours prior to their arrival in Canada. Travelers who arrive without completing their ArriveCAN submission may have to test on arrival and quarantine for 14 days, regardless of their vaccination status.

For more information on current public health measures for travelers entering Canada, please visit the Government of Canada website.
As always, we recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries.

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Frequently Asked Questions

Fairmont Chateau Lake Louise will continue to take all necessary steps to ensure our guests and colleagues are safe.
Learn More

Mandatory Mask Wearing in all Indoor public spaces

Mask Policy

Effective March 1, 2022, masks are no longer mandatory in the hotel’s indoor public spaces.

Check in and Check out times at Fairmont Chateau Lake Louise

CHECK-IN / CHECK-OUT TIMES

Please note that check-in is now available from 4:00 pm onwards, and check-out is now at 12:00 pm.

Dine from our seasonally-inspired menus at Fairview Bar 7 Restaurant | Fairmont Chateau Lake Louise

DINING

We are delighted to welcome guests to dine in our hotel restaurants and bars. Explore everything we have to offer here.

Health Club & Pool at Fairmont Chateau Lake Louise

HEALTH CLUB & POOLS

Energize your body in the fitness center and then relax those muscles in the whirlpool. The health club and pool are now open for guests. The health club and pool are now open daily, 07:00 am – 11:00pm.

Couple Enjoying Campfire in Lake Louise

RESORT ACTIVITIES

Our resort activities team has been working hard to make sure you experience the best of Banff while staying safe during your visit.
Winter Destination Guide

safety at chateau lake louise

PRE ARRIVAL

Through pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees. Each guest will receive email communication from us prior to arrival providing additional information on arrival process, including mandatory screening, hotel services & amenities, and all up-to date regulations the hotel has in place.

all safe procedures at Fairmont

PUBLIC SPACES

Guests will see ALL Safe and Well signage and digital communications visible throughout the property encouraging social distancing, mask requirements, hand washing and use of sanitizer. Social distancing is encouraged with floor decals to assist in guiding guests to engage in best practices for the protection of themselves and others.  We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces with recommended cleaning agents, with particular focus on high touch, high traffic areas.

safety procedures at fairmont chateau lake louise

GUEST ROOMS & SUITES

Our highly respected housekeeping team at Fairmont Chateau Lake Louise will go beyond the standards of guest room and suite preparation, deep cleaning surfaces with use of EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses.

spa safety at chateau lake louise

SPA

Our spa offerings have been modified to allow for social distancing between guests, with appointment times staggered for reduced potential of contact. We’ve increased our already high standards and frequency of cleaning and disinfecting, added the use of masks, gloves and screens by our colleagues and are providing guests personal disinfectant wipes and hand sanitizer. Of course, we will continue as always to replace linens and sanitize tables, chairs and equipment between each guest. For current spa hours and offerings, please click here.

covid safety at fairmont chateau lake louise

Guest Communication

We’ve made guest communication a top priority during this time. We want to ensure guests have the latest updates on all the safety and operational procedures before their arrival. Through email, social media, websites and activity guides, we are providing the most up-to-date information on a daily basis to make sure guests are informed of all our regulations before their arrival.

dining safety chateau lake louise

Meetings & Events

Our meetings and event team will collaborate with planners to re-imagine their meetings with new meeting sets, food service protocols and entertainment/team building options that enable social distancing and reduce the number of guests touching surfaces and equipment. Heightened cleanliness standards will be in place within our meeting space and our colleagues will be cleaning areas more frequently during meeting sessions and event breaks. Our staff will be provided the appropriate personal protective equipment, such as masks to keep your attendees and our colleagues safe.

guest safety at fairmont lake louise

Colleague Training & Safety

Our colleagues have each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues participate in mandatory health screenings which include temperature checks upon entrance to the resort.  It’s important to us that both our guests and our colleagues are safe and well.

fairmont chateau lake louise in winter

Resources

Alberta Department of Health Covid-19 Information
https://www.alberta.ca/coronavirus-info-for-albertans

Centers for Disease Control (CDC) https://www.cdc.gov/ 

World Health Organization https://www.who.int/

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