Your Safety in Mind
Please know that our top priority remains the safety, care and wellbeing of all Fairmont Chateau Lake Louise guests and colleagues. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. At this moment, this means keeping our patrons safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.
The new operational standards being implemented at Fairmont Chateau Lake Louise and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.
See our ALL Safe and Well Initiative, click here
Travelling from the USA?
The Canadian Government recently announced the easing of border restrictions. Please ensure you have read, understood and complied with all Canadian requirements for American citizens and permanent residents travelling into Canada. This includes ArriveCAN’s proof of vaccination documents which are required before crossing the border into Canada. Travellers re-entering the US will need to be tested no more than 3 days before traveling by air into the United States and show a negative result to the airline before boarding the flight. Information on testing services in Alberta can be found here.
DINING
We are delighted to welcome guests to dine in our hotel restaurants and bars. Explore everything we have to offer here.
HEALTH CLUB & POOLS
Energize your body in the fitness center and then relax those muscles in the whirlpool. The health club and pool are now open for guests. The health club and pool are now open daily, 08:00 am – 10:00pm.
RESORT ACTIVITIES
Our resort activities team has been working hard to make sure you experience the best of Banff while staying safe during your visit.
Summer Destination Guide
PRE ARRIVAL
Through pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees. Each guest will receive email communication from us prior to arrival providing additional information on arrival process, including mandatory screening, hotel services & amenities, and all up-to date regulations the hotel has in place.
PUBLIC SPACES
Guests will see ALL Safe and Well signage and digital communications visible throughout the property encouraging social distancing, mask requirements, hand washing and use of sanitizer. Social distancing is encouraged with floor decals to assist in guiding guests to engage in best practices for the protection of themselves and others. We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces with recommended cleaning agents, with particular focus on high touch, high traffic areas.
GUEST ROOMS & SUITES
Our highly respected housekeeping team at Fairmont Chateau Lake Louise will go beyond the standards of guest room and suite preparation, deep cleaning surfaces with use of EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses.
SPA
Our spa offerings have been modified to allow for social distancing between guests, with appointment times staggered for reduced potential of contact. We’ve increased our already high standards and frequency of cleaning and disinfecting, added the use of masks, gloves and screens by our colleagues and are providing guests personal disinfectant wipes and hand sanitizer. Of course, we will continue as always to replace linens and sanitize tables, chairs and equipment between each guest. For current spa hours and offerings, please click here.
Guest Communication
We’ve made guest communication a top priority during this time. We want to ensure guests have the latest updates on all the safety and operational procedures before their arrival. Through email, social media, websites and activity guides, we are providing the most up-to-date information on a daily basis to make sure guests are informed of all our regulations before their arrival.
Meetings & Events
Our meetings and event team will collaborate with planners to re-imagine their meetings with new meeting sets, food service protocols and entertainment/team building options that enable social distancing and reduce the number of guests touching surfaces and equipment. Heightened cleanliness standards will be in place within our meeting space and our colleagues will be cleaning areas more frequently during meeting sessions and event breaks. Our staff will be provided the appropriate personal protective equipment, such as masks to keep your attendees and our colleagues safe.
Colleague Training & Safety
Our colleagues have each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues participate in mandatory health screenings which include temperature checks upon entrance to the resort. It’s important to us that both our guests and our colleagues are safe and well.
Resources
Alberta Department of Health Covid-19 Information
https://www.alberta.ca/coronavirus-info-for-albertans
Centers for Disease Control (CDC) https://www.cdc.gov/
World Health Organization https://www.who.int/