Your Safety in Mind
Please know that our top priority remains the safety, care and wellbeing of all Fairmont Chateau Lake Louise guests and colleagues. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. At this moment, this means keeping our patrons safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.
The new operational standards being implemented at Fairmont Chateau Lake Louise and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.
See our ALL Safe and Well Initiative, click here
PRE ARRIVAL
Through pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees. Each guest will receive email communication from us prior to arrival providing additional information on arrival process, including mandatory screening, hotel services & amenities, and all up-to date regulations the hotel has in place.
PUBLIC SPACES
Guests will see ALL Safe and Well signage and digital communications visible throughout the property encouraging social distancing, mask requirements, hand washing and use of sanitizer. Social distancing is encouraged with floor decals to assist in guiding guests to engage in best practices for the protection of themselves and others. We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces with recommended cleaning agents, with particular focus on high touch, high traffic areas.
GUEST ROOMS & SUITES
Our highly respected housekeeping team at Fairmont Chateau Lake Louise will go beyond the standards of guest room and suite preparation, deep cleaning surfaces with use of EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses. The rooms and suites also under-go a minimum of 24 hour holding period after cleaning to minimize the risk of lingering bacteria.
DINING
Our restaurant seating has been re-designed to incorporate plenty of space for social distancing. We’ve increased the frequency of cleaning and disinfecting, added the use of masks by our colleagues and new menu presentation protocols. We have also introduced new service processes to reduce contact with food and service equipment. We have also enhanced our in-room dining menu to accommodate guests who wish to have contactless service. We are committed to provide you with a dining experience you can enjoy with confidence. For current dining venue hours and offerings, please click here.
SPA
Our spa offerings have been modified to allow for social distancing between guests, with appointment times staggered for reduced potential of contact. We’ve increased our already high standards and frequency of cleaning and disinfecting, added the use of masks, gloves and screens by our colleagues and are providing guests personal disinfectant wipes and hand sanitizer. Of course, we will continue as always to replace linens and sanitize tables, chairs and equipment between each guest. For current spa hours and offerings, please click here.
Guest Communication
We’ve made guest communication a top priority during this time. We want to ensure guests have the latest updates on all the safety and operational procedures before their arrival. Through email, social media, websites and activity guides, we are providing the most up-to-date information on a daily basis to make sure guests are informed of all our regulations before their arrival.
Meetings & Events
Our meetings and event team will collaborate with planners to re-imagine their meetings with new meeting sets, food service protocols and entertainment/team building options that enable social distancing and reduce the number of guests touching surfaces and equipment. Heightened cleanliness standards will be in place within our meeting space and our colleagues will be cleaning areas more frequently during meeting sessions and event breaks. Our staff will be provided the appropriate personal protective equipment, such as masks to keep your attendees and our colleagues safe.
Colleague Training & Safety
Our colleagues have each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues participate in mandatory health screenings which include temperature checks upon entrance to the resort. It’s important to us that both our guests and our colleagues are safe and well.
Resources
Alberta Department of Health Covid-19 Information
https://www.alberta.ca/coronavirus-info-for-albertans
Centers for Disease Control (CDC) https://www.cdc.gov/
World Health Organization https://www.who.int/