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Covid Safety Logo

Frequently Asked Questions

Fairmont Chateau Lake Louise will continue to support the Government of Alberta and Alberta Health’s efforts to ensure necessary precautions are taken to keep Alberta residents and visitors safe and healthy.

Effective March 1, 2022, a number of the Government of Alberta’s public health measures will be lifted including:
• Provincial mask mandate.
• Capacity on all large venues and entertainment venues.
• Indoor and outdoor social gathering limits.

Masks are no longer mandatory in the hotel’s indoor public spaces. For more information on current provincial public health measures, please visit the Alberta Government website.

Fairmont Chateau Lake Louise will continue to take all necessary steps to ensure our guests and colleagues are safe. In addition to this proof of vaccination under the Restriction Exemption program put in place by Alberta’s health officials, we will continue to follow the additional preventative measures currently in place at the hotel, as advised by the experts at Johns Hopkins and Ecolab, which are aligned with our brand’s ALL Safe and Well safety standards.


Below is a list of Frequently ASked Questions:

Question: What are the mandatory public health measures?
Answer: Effective March 1, 2022, a number of the Government of Alberta’s public health measures will be lifted including the provincial mask mandate, capacity on all large venues and entertainment venues, and indoor social gathering limits. For more information on current provincial public health measures, please visit the Alberta Government website.

Question: When are the current (Step 3) measures effective?
Answer:
Current province-wide public health measures came into effect June 15, 2022 

Question: How long will these measures be in place?
Answer: The Government of Alberta will continue to monitor the pressure on the health care system and make recommendations as required. 

Question: Can I still check into the hotel if I am not vaccinated?
Answer: Yes, proof of vaccination is not required for hotel guests to check into the hotel or to use hotel facilities.

Question: Now that I’ve heard about this, I’d like to modify and/or cancel my stay – is that possible?
Answer: Any guest (group or individual) wishing to modify or cancel of their reservation due to COVID-19 should contact Reservations at 403 522 3511.

Question: Do I need proof of vaccination to attend a wedding/event at the hotel?
Answer: Proof of vaccination is not required for hotel guests to check into the hotel or to use hotel facilities. However, wedding/event planners may have implemented specific health measures for their function, and you are encouraged to contact the organizer for details.

Question: Are hotel staff required to be fully vaccinated?
Answer: We introduced a mandatory vaccination policy for our team. Fairmont Chateau Lake Louise has continued to strongly encourage staff to receive their vaccination, and will provide education, support and resources to ensure all colleagues have the appropriate information to complete their vaccination as advised.

Question: Do I need to take a COVID-19 test to enter Canada?
Answer: Fully vaccinated travelers no longer need to provide a pre-entry COVID-19 test result to enter Canada by air, land or water. Travelers arriving to Canada from any country via a land border may be selected for mandatory random testing. For partially or unvaccinated travelers who are currently allowed to travel to Canada, pre-entry testing requirements are not changing. These travellers will continue to be required to test on arrival, on Day 8 and quarantine for 14 days. Unless otherwise exempt, all travellers 12 years of age or older who do not qualify as fully vaccinated must continue to provide proof of an accepted type of pre-entry COVID-19 test result:

  • a valid, negative antigen test, administered or observed by an accredited lab or testing provider, taken outside of Canada no more than one day before their initially scheduled flight departure time or their arrival at the land border or marine port of entry; or
  • a valid negative molecular test taken no more than 72 hours before their initially scheduled flight departure time or their arrival at the land border or marine port of entry; or
  • a previous positive molecular test taken at least 10 calendar days and no more than 180 calendar days before their initially scheduled flight departure time or their arrival at the land border or marine port of entry. It is important to note that positive antigen test results will not be accepted.

Travelers 11 years of age or younger who are accompanied by a fully vaccinated parent, step-parent, guardian or tutor will no longer be required to complete a pre-entry COVID-19 test for entry to Canada and are no longer required to provide a quarantine plan upon entry.

All travellers continue to be required to submit their mandatory information in ArriveCAN (free mobile app or website) before their arrival in Canada.

  • Travellers who arrive without completing their ArriveCAN submission may have to test on arrival and quarantine for 14 days, regardless of their vaccination status.
  • Travellers taking a cruise or a plane must submit their information in ArriveCAN within 72 hours before boarding.

For more information view the Canadian Requirements

As always, we recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries.


For more information on current provincial public health measures, please visit the Alberta Government website.

If you have any questions in regards to your upcoming stay at Fairmont Chateau Lake Louise, please contact the hotel team directly at chateaulakelouise@fairmont.com and one of the team would be happy to assist you.

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