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Fairmont Chateau Lake Louise, the Jewel of Banff National Park
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Alberta Immunization Record – FAQ

Fairmont Chateau Lake Louise’s top priority is the safety and wellbeing of our guests, employees and visitors. Following the announcement made by Alberta Health Services of the Restrictions Exemption program mandating proof of vaccination or a negative COVID-19 test to enter certain businesses in the province to help curb the spread of the COVID-19 virus, Fairmont Chateau Lake Louise will require proof of vaccination to:

  • Dine at:
    • The Lakeview Lounge & Patio
    • Fairview Restaurant & Bar
    • Poppy Brasserie
    • Walliser Stube
    • Fairmont Gold Lounge       
    • Attend a meeting or event
    • Visit the hotel Health Club + Fitness Centre
    • Attend the hotel’s yoga classes

At this time, Fairmont Chateau Lake Louise will not require proof of vaccination to:

  • Order take-out from the Guide’s Pantry
  • Book a hotel room or to check into the hotel

Please note that the only exemption to this mandate will be for children under 12 years of age who are not yet eligible to receive their vaccination.

Fairmont Chateau Lake Louise will continue to take all necessary steps to ensure our guests and colleagues are safe. In addition to this proof of vaccination under the Restriction Exemption program put in place by Alberta’s health officials, we will continue to follow the additional preventative measures currently in place at the hotel, as advised by the experts at Johns Hopkins and Ecolab, which are aligned with our brand’s ALL Safe and Well safety standards.


Below is a list of Frequently ASked Questions:

Question: Can I still check into the hotel if I am not vaccinated?
Answer: Proof of vaccination will not be required for hotel guests to check into the hotel and while in their guest room. However, hotel guests and visitors 12 years of age and older will still be required to show proof of vaccination to:

  • Dine at:
    • The Lakeview Lounge & Patio
    • Fairview Restaurant & Bar
    • Poppy Brasserie
    • Walliser Stube
    • Fairmont Gold Lounge       
  • Attend a meeting or event
  • Visit the hotel Health Club + Fitness Centre
  • Attend the hotel’s yoga classes

At this time, Fairmont Chateau Lake Louise will not require proof of vaccination to:

  • Order take-out from the Guide’s Pantry
  • Book a hotel room or to check into the hotel

Question: Where in the hotel will require proof of vaccination?
Answer: Proof of vaccination will be required to:

  • Dine at:
    • The Lakeview Lounge & Patio
    • Fairview Restaurant & Bar
    • Poppy Brasserie
    • Walliser Stube
    • Fairmont Gold Lounge       
  • Attend a meeting or event
  • Visit the hotel Health Club + Fitness Centre
  • Attend the hotel’s yoga classes

At this time, Fairmont Chateau Lake Louise will not require proof of vaccination to:

  • Order take-out from the Guide’s Pantry
  • Book a hotel room or to check into the hotel

Question: Who will be checking my proof of vaccination?
Answer: Fairmont Chateau Lake Louise will have designated staff members to check valid proof of vaccination along with valid government photo ID.

Question: Will proof of vaccination be required to visit the pool/fitness centre?
Answer: At this time, guests staying at Fairmont Chateau Lake Louise are required to show proof of vaccination to enter the Health Club and pool facilities.

Question: Will you be canceling my booking if I am unable to show proof of vaccination?
Answer: At this time, Fairmont Chateau Lake Louise will not cancel any reservations unless otherwise instructed by the Alberta Health Services.

Question: Can I still make a reservation if I am unable to show proof of vaccination?
Answer: At this time, Fairmont Chateau Lake Louise is still accepting all overnight hotel reservations and will not require proof of vaccination to check into the hotel or while in your guest room.

Question: When does this proof of vaccine mandate go into effect?
Answer: The Alberta Restriction Exemption program will begin on Monday, September 20, 2021, requiring proof of receiving the first shot of the vaccine. Proof of a single dose is considered acceptable as long as the dose was given more than 2 weeks before the time of service.

As of October 25, proof of both vaccine shots will be required. This mandate is to be in effect until further notice.

Question: How do I show my proof of vaccination?
Answer (Alberta Residents): Prior to your arrival, please ensure you have completed the online registration for your My Health Records. This can be done on the Alberta My Health records website.
Answer (Non-Alberta Residents): Travellers visiting Alberta from outside of the province will also be required to show proof of vaccination, and further information regarding how to show proof of vaccination for non-Alberta residents can be found on the Alberta Government website.

Question: How long will this vaccination policy be in place?
Answer: The Alberta Restrictions Exemption Program will be in effect until further notice.  

Question: Do I need proof of vaccination to attend a wedding/event at the hotel?
Answer: Yes, Alberta Health Services have confirmed that any event must require proof of vaccination. 

Question: I am a long time loyal customer of Fairmont Chateau Lake Louise, can an exemption be made for me during my upcoming stay?
Answer: At this time, only children under the age of 12 who are not yet eligible for vaccination will be exempt from providing vaccination proof under the Restriction Exemption program, put in place by Alberta Health Services.

Question: I am unable to receive the vaccine due to health/religious reasons, can an exemption be made for me during my upcoming stay?
Answer: At this time, only children under the age of 12 who are not yet eligible for vaccination will be exempt from providing vaccination proof under the Restriction Exemption program, put in place by Alberta Health Services.

Question: Are hotel staff required to be fully vaccinated?
Answer: At this time, Alberta health Services is not requiring businesses to make vaccinations mandatory for employees. Fairmont Chateau Lake Louise will follow guidance provided by the AHS, and should this change and staff be required to show proof of vaccination, we will follow the mandate accordingly.

That said, Fairmont Chateau Lake Louise is strongly urging staff to receive their vaccination, and has provided useful tools and resources to ensure all colleagues have the appropriate information to complete their vaccination as advised.


Further information in regards to the Restrictions Exemption Program can be found on the Alberta Government Website.

If you have any questions in regards to this mandate or your upcoming stay at Fairmont Chateau Lake Louise, please contact the hotel team directly at chateaulakelouise@fairmont.com and one of the team would be happy to assist you.

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